Termination of leases and lesson subscriptions must be 30 days notice or more and be submitted in writing via email to ctponypalooza@gmail.com. Monthly leases automatically renew.

Lesson content: All lessons at Pony Palooza include learning proper handling, tacking, and care within your allotted time. In the case of inclement weather, unmounted lessons will be taught in place of your riding lessons a maximum of 2x per month. It is essential to learn and maintain your horsemanship skills for this sport! Unmounted lesson topics include but are not limited to: veterinary care, basic horse health, practicing using leg protection on the horses, show prep, horse breeds and anatomy, etc. Students are expected to learn the care, maintenance, and upkeep required for owning, riding, and showing horses.

-All cancellations must be made 48 hours in advance. Students will get 1 freebie cancellation within 48 hours per quarter.

- All riders can have 1 rescheduled lesson per month as long as the cancellation policy has been followed

- Any remaining non-rescheduled lessons expire after 30 days of purchase and lesson fees are forfeited.

- A minimum of 3 make up times/options will be offered to the rider in the event of a reschedule or cancellation due to the instructor or weather.

- Parents/riders can also request an unmounted lesson in place of any lesson, regardless of weather.

Lesson Cancellation Policies

- Weather: Lessons will move to unmounted horsemanship lessons in the case of inclement weather unless the instructor deems the lesson need to be canceled due to severe storms/weather cases. A maximum of 2 lesson/month will be unmounted at the discretion of the instructor due to weather. If this lesson is not attended, the lesson fee will be forfeited. If the lesson must berescheduled due to weather, the lesson must be rescheduled within 30 days or the lesson money will be forfeited. Extreme weather conditions such as wind chills (below 25 degrees) or heat index over 100 will be horsemanship lessons unless otherwise determined by your instructor. Parents/riders can also request an unmounted lesson in place of any lesson, regardless of weather. Indoor riding lessons will be offered for an additional $10/rider fee at a nearby facility as the rental arena is available.

- Instructor cancellation: In the event that your instructor must cancel lessons, these lessons can be made up within 30 days of the cancellation based on Pony Palooza's availability.

- Student cancellations: All canceled lessons must be submitted in writing via email or text to your instructor to confirm cancellation. All cancellations must be made 48 hours in advance. Students will get 1 freebie cancellation within 48 hours per quarter. Otherwise, the lesson fee is forfeited. In the event of a true emergency, you may be allowed additional make-ups without proper cancellation, at your instructor’s discretion. Such requests will be decided on a case-by-case basis.

-Subscription cancellation: All subscriptions changes and cancellations must be submitted in writing via email to ctponypalooza@gmail.com. A 30-day cancellation policy applies to any changes to your subscription. All paid subscriptions are non-refundable once payment occurs. A 10% late fee will be added for any missed payments after the 1st of the month. Lessons must be used within the month purchases, or they are forfeited. (Exceptions may be made for extenuating circumstances discussed with your instructor)